Customer Service
We want you to be satisfied with every step of your shopping experience
at Jonette's online store. We hope the information below answers all of
your questions, but if not, just send an e-mail to info@jonettecrowley.com
or call (303) 689-9318.
1. Data Security
Question: Does JonetteCrowley.com use a secure Internet connection
when I make a purchase?
Answer: Yes, your address and payment information (credit card
numbers, etc.) is securely transmitted from your browser to our servers
using 128 Bit SSL encryption.
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2. Privacy Policy
Question: Is the information you obtain kept private, or do you
sell your customer lists to other businesses?
Answer: JonetteCrowley.com DOES NOT sell or provide any information
pertaining to its customers to anyone at anytime. Period. Our goal is
to provide a trusting environment to our customers and registered users.
We will not jeopardize that trust by selling information.
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3. Payment Options 
 
Question: What form of payment do you accept?
Answer: Our online store accepts VISA and MasterCard credit cards.
The transaction is processed immediately through our secure server. Or
you can select the option to print the order form and either fax or mail
it to us with your credit card information.
Question: I don't have a credit card so can I still order products?
Answer: Yes. You can pay by personal check or money order if you
don't have a credit card. You would click on pay by mail instead of pay
by credit card. If you need any help with payment options, please send
an e-mail to info@jonettecrowley.com
with the following in the subject window: URGENT ORDER METHODS QUESTION.
we'll get back to you as quickly as we can (usually within 24 hours).
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4. Shipping & Handling Costs
Question: What are typical shipping and handling costs, and what
are the handling costs for?
Answer: To see the shipping and handling costs based on what you
order and where you live, click
here. Handling fees consist of the actual packaging (i.e., shipping
tubes, padded envelopes, cardboard boxes, bubble-wrap, etc) and the human
time to pack the order and ship it out. Shipping fees are the costs of
the actual shipping.
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5. Shipping Turnaround
Question: How long will it take to get my order?
Answer: It depends on a number of variables. We normally ship
out orders within 48 hours of their receipt in our system. If you live
in the United States, you can order Priority mail, and this will typically
get to you within 2-3 days after we ship your order. Standard airmail
can take 7-10 days, if you live outside the U.S. market, and about 3-4
days if you live within the U.S.
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6. Sales Tax
Colorado residents will be charged 3.9% sales tax on all orders.
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7. Questions Before Ordering
Question: If I need to talk with someone before I place an order,
what do I do?
Answer: Send an e-mail to info@jonettecrowley.com
with your question and place in the subject window of your e-mail the
following: URGENT ORDER QUESTION. Include your question, phone number
and name, and I will respond as quickly as possible.
8. Return Policy
Question: Do you have a return policy in the event I get a product
and it doesn't function properly?
Answer: Yes.
If you have any problems with any product, please contact
Dave Gordon at dave@jonettecrowley.com,
and he will work out something that will be fair and leave you satisfied.
We don't want any unhappy customers.
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9. Order Confirmation
Question: Do I get a receipt or order acknowledgement after I
place my order?
Answer: Yes. Within minutes after submitting your order, you'll
receive an e-mail order confirmation acknowledging that your order was
successfully placed. When placing your order, please be sure to carefully
fill out your e-mail address, to ensure this receipt gets to you. If you
don't get a receipt, please contact Michelle MacHale, at mmachale@aol.com.
I recommend printing out the e-mail order confirmation for your records.
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10. Contact Us
If you have any questions, please send
e-mail to info@jonettecrowley.com or call Dave Gordon at (303) 689-9318.
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